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General
Q.
What is the difference between HTML and HDML?
A. HTML sites are viewed from your desktop and contain
color and graphics. In order to accommodate wireless requirements,
HDML was created to view some of your same favorite web sites
in a text only format.
Q.
What is the difference between text messaging and having access
to the browser?
A. As it stands today, text messaging allows you to
receive information, either in the form of an alphanumeric
page or as a personalized alert. The Browser allows you to
seek out information from the handset and have a 2-way interaction.
Q.
If I am roaming throughout Verizon Wireless' footprint, can I still
use the browser and receive alerts?
A. While roaming, you can use your browser and receive
alerts where available within the digital footprint. Refer
to www.verizonwireless.com for a list of cities.
Q.
If I upgrade my handset, do I need a new user name and password
for my personal myvzw.com page?
A. You may keep the same user name and password if
you upgrade your handset. Should you change your phone number,
you will need to update your personal profile.
Q. Can I keep my personal profile if I have one set
up with another wireless service provider?
A. You will need to set up a new profile to use Verizon
Wireless' Mobile Web service at myvzw.com. This site will
allow you to personalize content that can be viewed either
via the desktop or your wireless handset.
Q.
Will my handset take a long time to download information?
A. Although text messages take less than 5 seconds
to be received, browsing sessions may take a bit longer to
download due to the greater volume of text received.
Q.
How many entries can I have in my address book? Can I call
them directly from the database?
A. You can have unlimited contacts located at myvzw.com.
Yes, you can call a contact directly from that database.
Mobile
Web
Q.
Do I need a special phone to use the browser or can I use
my existing digital phone?
A. You will need a web capable CDMA digital handset.
Verizon Wireless offers handsets such as the Audiovox 9000,
Motorola 7868, Motorola 7860, Kyocera 860, and SAMSUNG 850.
Q. How do I get started using
the browser?
A. It varies by handset. Some of the more common handset
key strokes are as follows:
- Audiovox
9000 Hold the "#" key for 3 seconds.
- Motorola
7868 Press the left side center smart key - scroll to "launch
browser" and hit the left side center smart key again.
- Motorola
7860 Press the left side center smart key - scroll to "launch
browser" and hit the left side center smart key again.
-
- Kyocera
860 Press the envelope button - press the right smart key
-
- Samsung
850 Press the right arrow on the top of the keypad
Q.
Can I receive a call when I am using the browser?
A. When you use a browser, the session can "timeout"
after a minute of not being asked to retrieve a new HDML page.
Although you are still able to surf at will, the browser remains
idle until you request another action. At that time of being
idle, you may receive a call. Your browser session will be
temporarily suspended and can resume at the place where you
left off once you end your call. If you are in an active browser
session, your call will go into voice mail. The way you can
tell if you are in an active mode or not is if you can see
the icon of the phone receiver indicating a call is in progress.
Q.
Do I use my voice minutes to surf the web or is it unlimited?
A. You may use as many minutes as you wish, however,
they will be deducted from your regular packaged rate plan
minutes. Should you go over your bundled minutes, additional
minute charges will apply as normal.
Q.
How much does it cost per month to have access to the browser?
A. Mobile Web access fee is a low $6.95 per month.
This gives you full access to the browser, the ability to
customize content from myvzw.com.(including e-mail, personalized
calendar, contact database and bookmarks), receive up to 100
alerts on your handset and receive full text messaging benefits.
Q.
What sites can I browse from my phone?
A. You can view any HDML site available on the world
wide web. Verizon Wireless makes it easy by providing some
of the more popular and interesting HDML sites directly from
your browser menu.
Q.
Where can I go to find new services that are available on
the browser or will you update me automatically?
A. Verizon Wireless is constantly adding new content
partners to your handset, providing you with the best in HDML
sites. You will see these changes automatically on your Mobile
Web menu. Look also in the "Hot Spot" section to see new application
highlights.
Q. How do I create a bookmark?
A. You can create a bookmark in two ways: From the
handset: On the main page scroll to the end to see "bookmarks".
From the menu button, you can add bookmarks. This will allow
you to enter the URL and then name it whatever you wish. From
the desktop: From your personal myvzw page, scroll down to
see the section of "My Wireless Device Links". Once in the
edit mode, you can enter the URL and then name it whatever
you wish.
Mobile
Commerce
Q.
Can I purchase items by using my handset? If so, are the transactions
secure?
A. Yes, you may make secure transactions, called mCommerce
using the Mobile Web service. There are a variety of sites
we provide for your shopping convenience. Should you create
a bookmark for a mCommerce site, be sure to request "https"
- the "s" signifying a secure site.
Q.
Can I store my credit card number so I can access it instantly
from the browser?
A. Each of our mCommerce sites support different e-wallet
technology. You can register with them to store your credit
card number for secure purchases.
Text
Messaging / Alerts
Q.
Can I have text messaging
without subscribing to the Mobile Web browser service?
A. Yes you can. You can elect to have either $4.99
/ 100 messages or $8.99 / 250 messages. Should you wish to
pay by the message, you can do so for $0.10 per message. However,
if you are a subscriber of the Mobile Web access fee of $6.95,
you will receive 100 included alerts.
Q. How do I know if a message/alert
has arrived on my handset?
A. Most handsets have both audible and visual alerts
when a message has been received. The appearance of an envelope
icon on your screen will also signify that a message.
Q.
If I have my handset turned off or I am on a call, will I
still receive text messages?
A. If your handset is "off", the message will appear
upon powering "on". If you are on a call, you will continue
to receive text messages, which will not interrupt your call.
Q.
Can I receive text messages outside of the Verizon Wireless footprint?
A. Not at this time, however all messages will be retained
for 14 days - and will be delivered to your handset upon re-entering
your home area.
Q. What kind of alerts can I
choose from?
A. You may choose from a variety of topics ranging
from stocks to sports scores to weather. You can also customize
alerts from your personal calendar from myvzw.com.
Q.
Can I change my alerts?
A. You can modify your alerts from the desktop by scrolling
to the alerts section of your myvzw.com.
page. Any modifications
you make on the desktop will be reflected on the handset.
Q. How many alerts can I store
on my phone at one time?
A. Memory varies per handset - refer to your user manual
for details. The number of messages that can be stored is
determined by the amount of capacity available on your handset.
Q. How many characters can I
receive in my alerts?
A. Alerts and text messages can be at least 110 characters
per message - which varies across the Verizon Wireless footprint.
Q. How long can I store my alerts
after I have received them?
A. You may store alerts for as long as you wish.
Q. If I am outside the footprint,
how long will the alerts be stored?
A. Alerts and text messages are stored for up to 5
days, on the portal.
Q.
Are the stock quotes real time or is there a delay?
A. Stock quotes are delayed by approximately 20 minutes.
Mobile
E-mails
Q.
Can I check my mobile e-mails on my PC?
A. Yes you can. From your myvzw.com.
page, scroll down
to your e-mail section.
Q.
Can I reply and forward my mobile e-mails to other people?
A. Yes you can. While you are checking your e-mails,
you will have the ability to forward and reply from the menu.
Q.
Can I reply to text messages that I receive from other Verizon Wireless
mobile subscribers?
A. At this time, mobile origination is not available,
however, it is being tested and should be available later
this year.
Q.
Can I forward my office e-mail to my handset?
A. Yes, simply log on to myvzw.com. Go to "Mail Option"
then select "POP Mail Settings". Follow the instructions to
get POP3 e-mail.
Q.
What is Verizon Wireless doing to protect me from receiving
a virus on my handset?
A. Network professionals have verified that viruses
can only be damaging to a system if an attachment is opened.
Since attachments can't be opened directly from the handset,
no threat is posed at this time. Source: Avert Labs for Network
Associates.
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